Refund Policy Details
Learn about our refund policy to ensure a smooth shopping experience for all customers.
At Keep It Tidy, we offer a 30-day return policy. If you're not satisfied with your purchase, you can request a return within 30 days of receiving your item.
Returns
Items must be unused, in original packaging, with proof of purchase.
To start a return, email us at info@keep-it-tidy.co.uk.
Refunds
Once your return is received and approved, we’ll process the refund within 14 days, though we strive to do it sooner.
If you don’t receive your refund after 14 days, check your bank and contact your card provider. You will receive an email once your refund has been issued.
Non-Returnable Items
We do not accept returns for:
Used grooming products (for hygiene reasons)
Perishable goods, hazardous materials, gift cards, or software products.
Exchanges
For damaged or defective items, contact us to arrange an exchange.
Return items to: Keep It Tidy
20 Ingra Walk,
Roborough, Plymouth,
PL6 7DF,
United Kingdom
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The Boring Stuff
We've kept our policies concise so they're easy to interpret and understand.
"Thank you for supporting a UK small business".