Refund Policy Details

Learn about our refund policy to ensure a smooth shopping experience for all customers.

At Keep It Tidy, we offer a 30-day return policy. If you're not satisfied with your purchase, you can request a return within 30 days of receiving your item.

Returns
  • Items must be unused, in original packaging, with proof of purchase.

  • To start a return, email us at info@keep-it-tidy.co.uk.

Refunds
  • Once your return is received and approved, we’ll process the refund within 14 days, though we strive to do it sooner.

  • If you don’t receive your refund after 14 days, check your bank and contact your card provider. You will receive an email once your refund has been issued.

Non-Returnable Items

We do not accept returns for:

  • Used grooming products (for hygiene reasons)

  • Perishable goods, hazardous materials, gift cards, or software products.

Exchanges

For damaged or defective items, contact us to arrange an exchange.

Return items to: Keep It Tidy
20 Ingra Walk,
Roborough, Plymouth,
PL6 7DF,
United Kingdom